HELP CENTRE

How can we help?

We answer by email. There is no child data for an agent to look up, and nobody needs to be on the phone to fix a key.

Open a ticket Track a ticket Read the FAQ

Browse by topic

GETTING STARTED

First day with ReKid™

What arrives in the email after you buy Giving the key to your child Using ReKid™ on a tablet or Chromebook What a child sees when a question is refused

KEYS

Keys and question allowance

Where the key is shown and how long the link lasts Getting the key sent again How the question allowance is counted Using one key on more than one device

BILLING

Payments and invoices

Which currency is charged on which site Paying by bank transfer Getting an invoice What happens if a transfer never arrives

SAFETY

Safety and content

What is checked before an answer is shown Reporting an answer that should not have appeared Why there is a short wait between questions What a child never sees on their screen

SCHOOLS

Schools and procurement

One key per class, not per pupil Paying by purchase order What we can tell a safeguarding lead Starting mid-term

PRIVACY

Privacy questions

What we store and never store Why there is no password Asking for data to be deleted Why there are no third-party trackers

Lost the key?

Open a ticket with the email you bought with. We send the key to that address and nowhere else — there is no password to reset, because there is no password.

Ask for the key again

An answer that should not have appeared?

Send us the question and what came back. Reports are read by a person and the rule is tightened for everyone, not just for your key.

Report an answer

Buying for a school?

Procurement questions, invoices and purchase orders are handled on the schools page, with a quote by email.

Request a quote