FAQ
Questions and answers
What a parent usually wants to know before buying, and what a school asks after.
Safety and content
What is checked before an answer is shown?
The question passes a safety gate before any model sees it. The answer is then written for the reading age you chose, and a second, stronger model reviews it before it is published. If that review fails, the answer is not shown at all.
What happens if the question itself is inappropriate?
It stops at the gate. Questions about adult content, drugs, gambling, weapons, violence, hate or self-harm are never sent to a model — there is no request, no answer, and nothing on screen for a child to screenshot.
Are the recommended links safe?
Up to five links may be offered. Each page is fetched and checked before it is offered: redirects are followed, and a link is dropped if the page cannot be reached, is gone, or the redirect ends on an error page. Once a child leaves for another site, that site’s own rules apply.
Why is there a short wait between questions?
It is not only a limit. It gives a child the time to actually read the knowledge set that came back. A knowledge set is meant to be read, not collected.
Is it perfect?
No. Filtering is careful but not perfect, and a second model reviewing the first is not the same as a human reading every line. ReKid™ helps a grown-up; it does not replace one.
Keys and access
Does my child need an account?
No. There is no registration, no password and no child profile. The key in the address is the whole of the access.
Where is the key shown?
On screen right after payment is confirmed, and by email. The plain key is shown once, behind a delivery link that expires — so it does not sit in an inbox forever.
What if I lose the key?
Open a ticket with the email you bought with. We send it again to that address and nowhere else. There is no password to reset, because there is no password.
Can one key be used on more than one device?
Yes, up to three device slots. A slot is tied to a browser family, not to a person — copying the key to a fourth device takes a slot from an older one.
Do the questions expire?
No. You buy a number of questions, not a month. Unused questions stay until they are used.
Payment and invoices
Which currency am I charged in?
It follows the site. rekid.tr is charged in TRY; rekid.uk in USD, EUR or GBP — you choose at the payment step.
How do I pay?
By bank transfer. The account details and a payment reference are shown on the payment screen. Nothing is taken from you before you send the transfer.
When does the key arrive?
After the transfer is confirmed. Until then the order sits as “awaiting payment” and you can see it with your order number.
Do I get an invoice?
Yes. For orders invoiced in Türkiye we ask for the name and Turkish ID number that e-invoicing law requires; outside Türkiye an email address is enough.
What if the transfer never arrives?
The order stays unpaid and nothing is created. No key is issued before the money is confirmed — that is the whole reason the key is not sent with the order confirmation.
Privacy
What do you store about my child?
Nothing that identifies them. No name, no email, no address, no school. The service does not need them and does not ask.
Can you tell me what my child searched for?
The questions asked with your key are visible to you and to your child, and to nobody else. They are not published as public pages. The open pages you see on the site are examples we prepared plus questions asked without a key — never a child’s session.
Do you keep IP addresses?
Not in readable form. Where a technical check needs one, a salted one-way hash is kept instead of the address itself, for security and abuse prevention.
Are there trackers or ads?
No advertising and no behavioural tracking. There is nothing to sell, so there is no reason to collect it.
Schools
How does it work for a class?
One key per class, not per pupil. Nobody has to create thirty accounts, and there is no pupil list for anyone to leak.
Can we pay by purchase order?
Yes. Ask for a quote on the schools page and we send one by email with the details your finance office needs.
What can you tell a safeguarding lead?
What is checked before an answer appears, what is stored and what is not. What we cannot give is a list of what a named child searched for — it does not exist.
Can we start mid-term?
Yes. You buy a number of questions, not a term, so there is no part-year price to work out.
Still unanswered?
Open a ticket and you get a tracking code straight away. We answer by email.